Frequently Asked Questions:
Mobile Web-Based Text Platform for At-Risk Individuals

Our platform is designed to provide support to individuals who are at-risk in medical and mental health situations. It offers a secure and convenient way for them to communicate with their team and access resources.

The platform allows at-risk individuals to send text messages to the Text Lifeline™ app. Users can access the platform through a web browser on their mobile devices.

Our platform offers crisis intervention and information on available resources. 

Yes, we prioritize user privacy and data security. Our platform employs encryption techniques to protect all user data and communications. We have strict confidentiality policies in place to ensure that all information shared on the platform remains private and confidential.
Yes, users have the option to opt out of receiving text messages from our platform. We respect their preferences and provide a simple process to unsubscribe or adjust their notification settings. Users can manage their preferences within their account settings on the platform.

We understand that each individual’s needs may vary, and we strive to accommodate them as much as possible. Some common considerations include:

  • Language preferences: Our platform supports multiple languages to ensure effective communication.
  • Accessibility: We aim to make our platform accessible to individuals with disabilities and provide features such as text-to-speech or high-contrast options.

Yes, our platform operates 24 hours a day, 7 days a week. We understand that crises and at-risk situations can occur at any time, so we strive to provide continuous support to our users.

Yes, as long as you have a mobile device with an internet connection, you can access our platform from anywhere. Whether you’re at home, work, or on the go, our platform is accessible and available to provide support whenever needed.

The cost of using our platform may vary depending on the specific terms and agreements with our clients. In some cases, access to the platform may be free of charge, while in others, there may be a subscription fee or a fee per conversation. Please visit the Text Lifeline™ website for detailed pricing information.

While our platform provides valuable support, it is important to note that it is not a substitute for emergency services. In the case of a medical or mental health emergency, we urge users to contact their local emergency services or helpline immediately.

To get started, you can visit our website and sign up for an account. Once registered, you can log in to the platform through your mobile web browser and start building your Text Lifeline™ team.

During the registration process, you will get a one-time text message from asking for your consent to Opt in to get any future text notifications as follows:
Hi! Do you agree to receive texts from Buddy Check? Reply Y if Yes, N if No. View our privacy policy at
Your reply to that message with “Y” will be considered as consent Provided by you to get future non-marketing text messages, and your response with
*N° or no response at all will be regarded as consent declined.

To opt-out, you must reply to the same number that sends you text messages with “STOP” and the system will stop sending you any text messages until you again opt-in.

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