Frequently Asked Questions:
Mobile Web-Based Text Platform for At-Risk Individuals
Our platform is designed to provide support to individuals who are at-risk in medical and mental health situations. It offers a secure and convenient way for them to communicate with their team and access resources.
The platform allows at-risk individuals to send text messages to the Text Lifeline™ app. Users can access the platform through a web browser on their mobile devices.
Our platform offers crisis intervention and information on available resources.
We understand that each individual’s needs may vary, and we strive to accommodate them as much as possible. Some common considerations include:
- Language preferences: Our platform supports multiple languages to ensure effective communication.
- Accessibility: We aim to make our platform accessible to individuals with disabilities and provide features such as text-to-speech or high-contrast options.
Yes, our platform operates 24 hours a day, 7 days a week. We understand that crises and at-risk situations can occur at any time, so we strive to provide continuous support to our users.
The cost of using our platform may vary depending on the specific terms and agreements with our clients. In some cases, access to the platform may be free of charge, while in others, there may be a subscription fee or a fee per conversation. Please visit the Text Lifeline™ website for detailed pricing information.
To get started, you can visit our website and sign up for an account. Once registered, you can log in to the platform through your mobile web browser and start building your Text Lifeline™ team.
During the registration process, you will get a one-time text message from TextLifeline.com asking for your consent to Opt in to get any future text notifications as follows:
Your reply to that message with “Y” will be considered as consent Provided by you to get future non-marketing text messages, and your response with
*N° or no response at all will be regarded as consent declined.
To opt-out, you must reply to the same number that sends you text messages with “STOP” and the system will stop sending you any text messages until you again opt-in.